ColourSoft Returns Policy

If your order has a fault

You’re protected by our 12-month guarantee. In the rare event we can’t fix the fault you can choose between a free replacement or a full refund. Whatever happens, you get your money back.

Refunds when changing your mind

• Up to 14 days from receiving your order: Full refund
• 15-30 days: Refund minus a 20% restocking fee
• 30+ days: No Refund. Get in touch and we’ll see what we can do

What we can’t refund if you change your mind

• Open items, even if it’s just the outer blister pack
• Orders received over 30 days ago
• Optional delivery upgrades that were fulfilled (e.g. next day courier)

How to return a product